If you find you are having trouble with your Jayflex gear, the set-up, or have a concern, please contact us at firstname.lastname@example.org. We have found that most concerns are quickly resolved through a brief communication with one of our customer care agents. They would love to assist you.
How to start a return:
To begin the process and to receive a return shipping label, email our returns department at email@example.com.
Please note the following:
- Returns must be in new condition, and within 30 days of purchase.
- Returns must be sent back in original packaging.
- Your refund will be issued in 3-5 business days after the return has been received.
APO/FPO/DPO/PO Boxes: Exchanges and returns to APO/FPO/DPO/PO Boxes cannot be managed by JAYFLEX. In this instance, you will be responsible for all shipping expenses and label creation. Please reach out to firstname.lastname@example.org for details.
International Orders: We currently only ship within the USA, including Alaska, Hawaii, Puerto Rico, and all military bases.