Having trouble?

If you find you are having trouble with your Jayflex gear, the set-up, or have a concern, please contact us at support@jayflexfitness.com. We have found that most concerns are quickly resolved through a brief communication with one of our customer care agents. They would love to assist you.


How to start a return:

To begin the process and to receive a return shipping label, email our returns department at support@jayflexfitness.com

Please note the following: 

  • Returns must be in new condition, and within 30 days of purchase.
  • A return fee of $20.00 will be applied to cover shipping/handling, and restocking fees.
  • Returns must be sent back in original packaging. 
  • Your refund will be issued in 3-5 business days after the return has been received. 
  • For International orders, all sales are final. 


    APO/FPO/DPO/PO Boxes: Exchanges and returns to APO/FPO/DPO/PO Boxes cannot be managed by JAYFLEX. In this instance, you will be responsible for all shipping expenses and label creation. Please reach out to support@jayflexfitness.com for details.